Wowcher Family Mystery Holiday Terms & Conditions
Deal will run from 00:00 on 28th February 2025 until 23:59 30th March 2025 or until the deal sells out.
Redemption Link: https://wowcher.wufoo.com/forms/family-mystery-holiday/
Mystery Holiday: Enter the Family Wowcher Mystery Holiday draw to win one of over 100 destinations available. Win holidays to Spain, Greece, Turkey, Portugal and more from £79pp! Holidays include return flights and accommodation.
Holiday Promoter: Wowcher Limited, Unit 1-2, 19A Fortress Grove, London, NW5 2HD
Holiday Provider: Travelodeal, 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD.
Order: This refers to the total number of vouchers purchased by one customer in the same name.
Opening & Closing Dates
Family Mystery Holiday opens on Friday 28th February 2025 for voucher purchase via Wowcher & Living Socials website (www.wowcher.co.uk/livingsocial.co.uk). Mystery Holiday will close on online by 23:59 on Sunday 30th March 2025.
Entering the Family Mystery Holiday Draw
Family Mystery Holiday is open to UK, Channel Islands and Isle of Man residents aged 18 years or over.
By purchasing the Family Mystery Holiday voucher customers are deemed to accept and are bound by the terms and conditions of the holiday promoter and holiday provider.
Family Mystery Holiday destinations are based on three or four sharing, and therefore customers must purchase three or four vouchers to qualify for the advertised rates.
Customers wishing to purchase a single voucher are recommended to purchase the Mystery Holiday deal at the following link: https://www.wowcher.co.uk/deal/travel/european-city-breaks/other-cities/e/mystery-holiday-deal
Passengers travelling under the age of 18 must be accompanied by an adult (18 years or over).
There is no maximum number of vouchers that any one person may obtain.
How to enter the Family Mystery Holiday Draw To enter the Family Mystery Holiday Draw online visit the link below, select your preferred dates, and number of vouchers (passengers) you would like to purchase. You can also enter via the app. TBC
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers as soon as possible using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 28 days of the draw date will not be entitled to a refund.
Family Mystery Holiday Draw Selection & Notification
Family Mystery Holiday destinations (outlined below) are drawn in advance and allocated based on the order of customer purchase.
Every order made online or through the app, is subject to eligibility and compliance with all applicable terms and conditions, each order will receive one holiday from the list of holidays outlined further below. Holidays are drawn at random from among all eligible entries received.
The Family Mystery Holiday draw is based on 2000 holidays (4000 vouchers/passengers). For the avoidance of doubt, due to the nature of the draw, if the deal does not sell out and fewer than 2000 holidays (4000 vouchers/passengers) are purchased, there is no guarantee as to which holiday will be assigned to customers as the holiday allocated will be drawn at random. Alternatively, if the mystery holiday should sell more than 2000 holidays (4000 vouchers/passengers), purchases after the initial 2000 holidays (4000 vouchers/passenger) will be entered into a separate draw.
The Family Mystery Holiday deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider will aim to contact all customers within 5 working days from the date they have completed the redemption process including the online form (Wufoo form). From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information. Customers are advised to check their voicemail and email junk folders for communication from the holiday provider. Where the holiday provider can provide evidence they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order made online or through the app from the list of holidays outlined further below. Holidays are based on three or four travellers sharing and include return London flights and accommodation only.
During the redemption process customers can select their airport group. Customers accept that flights can be allocated from any one of the airports selected within the group.
Airport options are grouped as follows:
London: Heathrow, Gatwick, Luton, Stansted, City & Southend
Scotland: Edinburgh, Glasgow & Glasgow Prestwick
North East: Newcastle & Middlesborough
North West: Manchester & Liverpool
Yorkshire: Leeds Bradford
Midlands: Birmingham & East Midlands
Wales: Cardiff
South West: Bristol and Southampton
Northern Ireland: Belfast
Customers may request a specific London airport departure however this is subject to availability and may incur an additional charge. Holidays are valid on selected flights only, see further below.
Due to limited flight departures, regional airports have limited availability, and customer may incur a fee of up to £50pp, this is paid directly to the merchant. Cost will be confirmed with the customer at the time of booking.
Holidays are valid on selected flights only; further charges may apply for alternative flights. Customers can choose to adjust flights based on their own preferences however this is subject to availability and may incur an additional charge. Final costs will be provided to the customer at the final stage of booking with the holiday provider.
Airlines included are at the sole discretion of the holiday provider and may include a stopover of up to 6 hours for long haul flights. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
Hotel accommodation included is a minimum 3-star rating. Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges.
Where possible the holiday provider will always try to accommodate 40 hours in resort for two-night stays and 60 hours in resort for three-night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased £99pp (adult) or £79pp (child) will travel within the off-peak season including the following dates; 10th to 31st March, 6th to 18th May, 2nd to 29th June, 15th September to 23rd October and 3rd November to 15th December 2025.
Customers who have purchased £169pp (adult) or £129pp (child) will travel within the peak season including the following dates; 1st April to 5th May, 19th May to 1st June, 30th June to 14th September and 24th October to 2nd November 2025.
The holiday provider will always endeavour to offer customers their preferred travel dates however this is not always possible. Customers should be prepared to travel within the travel dates as per their purchased price outlined above. Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has purchased their Mystery holiday voucher, they must complete the redemption process to confirm their holiday booking. Once the customer enters the redemption process, they will no longer be entitled to a refund.
During the redemption process, customers will be asked to select their preferred airport departure location and travel date. After this stage customers will need to complete their passenger information as per passport. Once completed, customers will be contacted by the merchant to reveal their destination information. Customers will also receive the opportunity to change their destination for an additional fee.
Once all these details have been confirmed, customers will be presented with a confirmation page which will then share the details provided with the merchant to book their holiday. The merchant will be in contact within 5 to 10 working days of the redemption to confirm the final details of flights and offer any opportunities to change their holiday preferences.
After the customer has confirmed their holiday with the holiday provider, they will now be subject to the holiday providers terms and conditions. The holiday providers terms and conditions will be issued to customers with booking confirmation.
Mystery Holiday Destinations
Every customer will be drawn a destination tier as indicated in the list below.
Holidays are split into three tiers of destinations. The number of holidays available by tier per 2000 holidays (4000 vouchers/passengers) is outlined below.
6 Tier 1 Holidays:
7 Night Holiday to Hurghada, Egypt
7 Night Holiday to Antalya, Turkey
7 Night Holiday to Mallorca, Spain
7 Night Holiday to Menorca, Spain
7 Night Holiday to Tenerife, Spain
7 Night Holiday to Costa Blanca, Spain
7 Night Holiday to Corfu, Greece
7 Night Holiday to Rhodes, Greece
7 Night Holiday to Larnaca, Cyprus
7 Night Holiday to Agadir, Morocco
7 Night Holiday to Hammamet, Tunisia
7 Night Holiday to Sunny Beach, Bulgaria
12 Tier 2 Holidays:
3 Night Holiday to Disneyland Paris, France
3 Night Holiday to Fuerteventura, Spain
3 Night Holiday to Gran Canaria, Spain
3 Night Holiday to Lanzarote, Spain
3 Night Holiday to Costa Brava, Spain
3 Night Holiday to Algarve, Portugal
3 Night Holiday to Valetta, Malta
3 Night Holiday to Crete, Greece
3 Night Holiday to Zante, Greece
3 Night Holiday to Sorrento
3 Night Holiday to Dubrovnik, Croatia
3 Night Holiday to Bodrum, Turkey
1982 Tier 3 Holidays:
2 Night Holiday to Tirana, Albania
2 Night Holiday to Albania, Albania
2 Night Holiday to Salzburg, Austria
2 Night Holiday to Vienna, Austria
2 Night Holiday to Brussels, Belgium
2 Night Holiday to Sofia, Bulgaria
2 Night Holiday to Varna, Bulgaria
2 Night Holiday to Dubrovnik, Croatia
2 Night Holiday to Pula, Croatia
2 Night Holiday to Rijeka, Croatia
2 Night Holiday to Split, Croatia
2 Night Holiday to Zadar, Croatia
2 Night Holiday to Zagreb, Croatia
2 Night Holiday to Larnaca, Cyprus
2 Night Holiday to Brno, Czechia
2 Night Holiday to Prague, Czechia
2 Night Holiday to Aarhus, Denmark
2 Night Holiday to Billund, Denmark
2 Night Holiday to Copenhagen, Denmark
2 Night Holiday to Hurghada, Egypt
2 Night Holiday to Tallinn, Estonia
2 Night Holiday to Biarritz, France
2 Night Holiday to Bordeaux, France
2 Night Holiday to Lyon, France
2 Night Holiday to Marseille, France
2 Night Holiday to Montpellier, France
2 Night Holiday to Nantes, France
2 Night Holiday to Nice, France
2 Night Holiday to Paris, France
2 Night Holiday to Toulouse, France
2 Night Holiday to Perpignan, France
2 Night Holiday to La Rochelle, France
2 Night Holiday to Berlin, Germany
2 Night Holiday to Bremen, Germany
2 Night Holiday to Cologne, Germany
2 Night Holiday to Frankfurt, Germany
2 Night Holiday to Hamburg, Germany
2 Night Holiday to Munich, Germany
2 Night Holiday to Athens, Greece
2 Night Holiday to Lefkas, Greece
2 Night Holiday to Mykonos, Greece
2 Night Holiday to Santorini, Greece
2 Night Holiday to Zante, Greece
2 Night Holiday to Corfu, Greece
2 Night Holiday to Rhodes, Greece
2 Night Holiday to Crete, Greece
2 Night Holiday to Budapest, Hungary
2 Night Holiday to Dublin, Ireland
2 Night Holiday to Amalfi Coast, Italy
2 Night Holiday to Bari, Italy
2 Night Holiday to Bologna, Italy
2 Night Holiday to Brindisi, Italy
2 Night Holiday to Cinque Terre, Italy
2 Night Holiday to Florence, Italy
2 Night Holiday to Genoa, Italy
2 Night Holiday to Ischia, Italy
2 Night Holiday to Lake Como, Italy
2 Night Holiday to Lake Garda, Italy
2 Night Holiday to Milan, Italy
2 Night Holiday to Naples, Italy
2 Night Holiday to Olbia, Italy
2 Night Holiday to Palermo, Italy
2 Night Holiday to Pisa, Italy
2 Night Holiday to Puglia, Italy
2 Night Holiday to Rimini, Italy
2 Night Holiday to Rome, Italy
2 Night Holiday to Sicily, Italy
2 Night Holiday to Sorrento, Italy
2 Night Holiday to Trieste, Italy
2 Night Holiday to Turin, Italy
2 Night Holiday to Venetian Riviera, Italy
2 Night Holiday to Venice, Italy
2 Night Holiday to Verona, Italy
2 Night Holiday to Venetian Riveria, Italy
2 Night Holiday to Olbia, Sorrento, Italy
2 Night Holiday to Salerno, Italy
2 Night Holiday to Trapani, Sicily, Italy
2 Night Holiday to Catania, Sicily, Italy
2 Night Holiday to Riga, Latvia
2 Night Holiday to Vilnius, Lithuania
2 Night Holiday to Luxembourg, Luxembourg
2 Night Holiday to St Pauls Bay, Malta
2 Night Holiday to Malta, Malta
2 Night Holiday to Monte Carlo, Monaco
2 Night Holiday to Montenegro, Montenegro
2 Night Holiday to Podgorica, Montenegro
2 Night Holiday to Agadir, Morocco
2 Night Holiday to Fez, Morocco
2 Night Holiday to Marrakech, Morocco
2 Night Holiday to Essaouira, Morocco
2 Night Holiday to Amsterdam, Netherlands
2 Night Holiday to Eindhoven, Netherlands
2 Night Holiday to Rotterdam, Netherlands
2 Night Holiday to Oslo, Norway
2 Night Holiday to Gdansk, Poland
2 Night Holiday to Katowice, Poland
2 Night Holiday to Krakow, Poland
2 Night Holiday to Lublin, Poland
2 Night Holiday to Poznan, Poland
2 Night Holiday to Warsaw, Poland
2 Night Holiday to Lisbon, Portugal
2 Night Holiday to Madeira, Portugal
2 Night Holiday to Porto, Portugal
2 Night Holiday to Algarve, Portugal
2 Night Holiday to Bucharest, Romania
2 Night Holiday to Bratislava, Slovakia
2 Night Holiday to Alicante, Spain
2 Night Holiday to Barcelona, Spain
2 Night Holiday to Bilbao, Spain
2 Night Holiday to Costa Almeria, Spain
2 Night Holiday to Costa Blanca, Spain
2 Night Holiday to Costa Brava, Spain
2 Night Holiday to Costa Del Sol, Spain
2 Night Holiday to Costa Dorada, Spain
2 Night Holiday to Girona, Spain
2 Night Holiday to Ibiza, Spain
2 Night Holiday to Madrid, Spain
2 Night Holiday to Malaga, Spain
2 Night Holiday to Mallorca, Spain
2 Night Holiday to Palma, Spain
2 Night Holiday to Salou, Spain
2 Night Holiday to Santander, Spain
2 Night Holiday to Seville, Spain
2 Night Holiday to Valencia, Spain
2 Night Holiday to Vigo, Spain
2 Night Holiday to Bilboa, Spain
2 Night Holiday to Granada, Spain
2 Night Holiday to Almeria, Spain
2 Night Holiday to Gothenburg, Sweden
2 Night Holiday to Stockholm, Sweden
2 Night Holiday to Hammamet, Tunisia
2 Night Holiday to Bodrum, Turkey
2 Night Holiday to Dalaman, Turkey
Holiday destinations will be allocated to each customer based on their travel preferences including departure date and departure airport within the tier level drawn. This is based on the redemption information provided by the customer. Customers could be allocated any destination listed within the tier level. Duration varies depending on tier allocated.
Once customers have been advised of their holiday destination, they will not be entitled to a refund on the basis they do not wish to travel to the destination drawn. From time to time where possible the holiday provider will offer an alternative destination, however this is not always available and customers should be willing to travel to the destination drawn. Any offer of an alternative destination will always be at the discretion of the holiday provider and will always be the same tier of the destination drawn. Customers will be able to change their destination for an additional fee.
Tier 1 and 2 hotels listed are subject to availability. Hotel images may not be as pictured.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination within the same tier of the destination drawn.
Holidays booked by the holiday provider (C) are financially protected by the ATOL scheme. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Further Terms & Conditions
The below terms and conditions is applicable for all purchases of the Mystery Holiday deal.
For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time. The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter or holiday provider) or rescheduled to dates not within the travel dates listed above. The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider. The holiday must be booked within 24 hours of being informed of your holiday destination, holidays that are not booked within this period may be subject to changes or fees.
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination. Passports must be valid for travel with a minimum of six months on the date of departure from the UK when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider.
It is the responsibility of the customer to inform the holiday provider of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination. Particular attention should be given to the travel advice.
https://www.gov.uk/foreign-travel-advice
In the event the customers holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the customers holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter and any additional purchases from the holiday provider. Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the customers holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 2 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider (C) will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where a customers hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. All Family Mystery Holiday vouchers are automatically redeemed on the day of the draw. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By entering the mystery holiday draw, you agree the holiday provider may contact you via email, phone, and mail in connection with the holiday draw in accordance with Wowchers privacy policy.
By entering the mystery holiday draw, you agree that Travelodeal may contact you via email, phone, and mail in connection with the holiday draw in accordance with Wowchers privacy policy.
Social Media Competition T&Cs
https://www.wowcher.co.uk/page/mystery-holiday-reveal-tcs.html
Deal will run from 00:00 on 28th February 2025 until 23:59 30th March 2025 or until the deal sells out.
Redemption Link: https://wowcher.wufoo.com/forms/family-mystery-holiday/
Mystery Holiday: Enter the Family Wowcher Mystery Holiday draw to win one of over 100 destinations available. Win holidays to Spain, Greece, Turkey, Portugal and more from £79pp! Holidays include return flights and accommodation.
Holiday Promoter: Wowcher Limited, Unit 1-2, 19A Fortress Grove, London, NW5 2HD
Holiday Provider: Travelodeal, 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD.
Order: This refers to the total number of vouchers purchased by one customer in the same name.
Opening & Closing Dates
Family Mystery Holiday opens on Friday 28th February 2025 for voucher purchase via Wowcher & Living Socials website (www.wowcher.co.uk/livingsocial.co.uk). Mystery Holiday will close on online by 23:59 on Sunday 30th March 2025.
Entering the Family Mystery Holiday Draw
Family Mystery Holiday is open to UK, Channel Islands and Isle of Man residents aged 18 years or over.
By purchasing the Family Mystery Holiday voucher customers are deemed to accept and are bound by the terms and conditions of the holiday promoter and holiday provider.
Family Mystery Holiday destinations are based on three or four sharing, and therefore customers must purchase three or four vouchers to qualify for the advertised rates.
Customers wishing to purchase a single voucher are recommended to purchase the Mystery Holiday deal at the following link: https://www.wowcher.co.uk/deal/travel/european-city-breaks/other-cities/e/mystery-holiday-deal
Passengers travelling under the age of 18 must be accompanied by an adult (18 years or over).
There is no maximum number of vouchers that any one person may obtain.
How to enter the Family Mystery Holiday Draw To enter the Family Mystery Holiday Draw online visit the link below, select your preferred dates, and number of vouchers (passengers) you would like to purchase. You can also enter via the app. TBC
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers as soon as possible using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 28 days of the draw date will not be entitled to a refund.
Family Mystery Holiday Draw Selection & Notification
Family Mystery Holiday destinations (outlined below) are drawn in advance and allocated based on the order of customer purchase.
Every order made online or through the app, is subject to eligibility and compliance with all applicable terms and conditions, each order will receive one holiday from the list of holidays outlined further below. Holidays are drawn at random from among all eligible entries received.
The Family Mystery Holiday draw is based on 2000 holidays (4000 vouchers/passengers). For the avoidance of doubt, due to the nature of the draw, if the deal does not sell out and fewer than 2000 holidays (4000 vouchers/passengers) are purchased, there is no guarantee as to which holiday will be assigned to customers as the holiday allocated will be drawn at random. Alternatively, if the mystery holiday should sell more than 2000 holidays (4000 vouchers/passengers), purchases after the initial 2000 holidays (4000 vouchers/passenger) will be entered into a separate draw.
The Family Mystery Holiday deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider will aim to contact all customers within 5 working days from the date they have completed the redemption process including the online form (Wufoo form). From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information. Customers are advised to check their voicemail and email junk folders for communication from the holiday provider. Where the holiday provider can provide evidence they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order made online or through the app from the list of holidays outlined further below. Holidays are based on three or four travellers sharing and include return London flights and accommodation only.
During the redemption process customers can select their airport group. Customers accept that flights can be allocated from any one of the airports selected within the group.
Airport options are grouped as follows:
London: Heathrow, Gatwick, Luton, Stansted, City & Southend
Scotland: Edinburgh, Glasgow & Glasgow Prestwick
North East: Newcastle & Middlesborough
North West: Manchester & Liverpool
Yorkshire: Leeds Bradford
Midlands: Birmingham & East Midlands
Wales: Cardiff
South West: Bristol and Southampton
Northern Ireland: Belfast
Customers may request a specific London airport departure however this is subject to availability and may incur an additional charge. Holidays are valid on selected flights only, see further below.
Due to limited flight departures, regional airports have limited availability, and customer may incur a fee of up to £50pp, this is paid directly to the merchant. Cost will be confirmed with the customer at the time of booking.
Holidays are valid on selected flights only; further charges may apply for alternative flights. Customers can choose to adjust flights based on their own preferences however this is subject to availability and may incur an additional charge. Final costs will be provided to the customer at the final stage of booking with the holiday provider.
Airlines included are at the sole discretion of the holiday provider and may include a stopover of up to 6 hours for long haul flights. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
Hotel accommodation included is a minimum 3-star rating. Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges.
Where possible the holiday provider will always try to accommodate 40 hours in resort for two-night stays and 60 hours in resort for three-night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased £99pp (adult) or £79pp (child) will travel within the off-peak season including the following dates; 10th to 31st March, 6th to 18th May, 2nd to 29th June, 15th September to 23rd October and 3rd November to 15th December 2025.
Customers who have purchased £169pp (adult) or £129pp (child) will travel within the peak season including the following dates; 1st April to 5th May, 19th May to 1st June, 30th June to 14th September and 24th October to 2nd November 2025.
The holiday provider will always endeavour to offer customers their preferred travel dates however this is not always possible. Customers should be prepared to travel within the travel dates as per their purchased price outlined above. Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has purchased their Mystery holiday voucher, they must complete the redemption process to confirm their holiday booking. Once the customer enters the redemption process, they will no longer be entitled to a refund.
During the redemption process, customers will be asked to select their preferred airport departure location and travel date. After this stage customers will need to complete their passenger information as per passport. Once completed, customers will be contacted by the merchant to reveal their destination information. Customers will also receive the opportunity to change their destination for an additional fee.
Once all these details have been confirmed, customers will be presented with a confirmation page which will then share the details provided with the merchant to book their holiday. The merchant will be in contact within 5 to 10 working days of the redemption to confirm the final details of flights and offer any opportunities to change their holiday preferences.
After the customer has confirmed their holiday with the holiday provider, they will now be subject to the holiday providers terms and conditions. The holiday providers terms and conditions will be issued to customers with booking confirmation.
Mystery Holiday Destinations
Every customer will be drawn a destination tier as indicated in the list below.
Holidays are split into three tiers of destinations. The number of holidays available by tier per 2000 holidays (4000 vouchers/passengers) is outlined below.
6 Tier 1 Holidays:
7 Night Holiday to Hurghada, Egypt
7 Night Holiday to Antalya, Turkey
7 Night Holiday to Mallorca, Spain
7 Night Holiday to Menorca, Spain
7 Night Holiday to Tenerife, Spain
7 Night Holiday to Costa Blanca, Spain
7 Night Holiday to Corfu, Greece
7 Night Holiday to Rhodes, Greece
7 Night Holiday to Larnaca, Cyprus
7 Night Holiday to Agadir, Morocco
7 Night Holiday to Hammamet, Tunisia
7 Night Holiday to Sunny Beach, Bulgaria
12 Tier 2 Holidays:
3 Night Holiday to Disneyland Paris, France
3 Night Holiday to Fuerteventura, Spain
3 Night Holiday to Gran Canaria, Spain
3 Night Holiday to Lanzarote, Spain
3 Night Holiday to Costa Brava, Spain
3 Night Holiday to Algarve, Portugal
3 Night Holiday to Valetta, Malta
3 Night Holiday to Crete, Greece
3 Night Holiday to Zante, Greece
3 Night Holiday to Sorrento
3 Night Holiday to Dubrovnik, Croatia
3 Night Holiday to Bodrum, Turkey
1982 Tier 3 Holidays:
2 Night Holiday to Tirana, Albania
2 Night Holiday to Albania, Albania
2 Night Holiday to Salzburg, Austria
2 Night Holiday to Vienna, Austria
2 Night Holiday to Brussels, Belgium
2 Night Holiday to Sofia, Bulgaria
2 Night Holiday to Varna, Bulgaria
2 Night Holiday to Dubrovnik, Croatia
2 Night Holiday to Pula, Croatia
2 Night Holiday to Rijeka, Croatia
2 Night Holiday to Split, Croatia
2 Night Holiday to Zadar, Croatia
2 Night Holiday to Zagreb, Croatia
2 Night Holiday to Larnaca, Cyprus
2 Night Holiday to Brno, Czechia
2 Night Holiday to Prague, Czechia
2 Night Holiday to Aarhus, Denmark
2 Night Holiday to Billund, Denmark
2 Night Holiday to Copenhagen, Denmark
2 Night Holiday to Hurghada, Egypt
2 Night Holiday to Tallinn, Estonia
2 Night Holiday to Biarritz, France
2 Night Holiday to Bordeaux, France
2 Night Holiday to Lyon, France
2 Night Holiday to Marseille, France
2 Night Holiday to Montpellier, France
2 Night Holiday to Nantes, France
2 Night Holiday to Nice, France
2 Night Holiday to Paris, France
2 Night Holiday to Toulouse, France
2 Night Holiday to Perpignan, France
2 Night Holiday to La Rochelle, France
2 Night Holiday to Berlin, Germany
2 Night Holiday to Bremen, Germany
2 Night Holiday to Cologne, Germany
2 Night Holiday to Frankfurt, Germany
2 Night Holiday to Hamburg, Germany
2 Night Holiday to Munich, Germany
2 Night Holiday to Athens, Greece
2 Night Holiday to Lefkas, Greece
2 Night Holiday to Mykonos, Greece
2 Night Holiday to Santorini, Greece
2 Night Holiday to Zante, Greece
2 Night Holiday to Corfu, Greece
2 Night Holiday to Rhodes, Greece
2 Night Holiday to Crete, Greece
2 Night Holiday to Budapest, Hungary
2 Night Holiday to Dublin, Ireland
2 Night Holiday to Amalfi Coast, Italy
2 Night Holiday to Bari, Italy
2 Night Holiday to Bologna, Italy
2 Night Holiday to Brindisi, Italy
2 Night Holiday to Cinque Terre, Italy
2 Night Holiday to Florence, Italy
2 Night Holiday to Genoa, Italy
2 Night Holiday to Ischia, Italy
2 Night Holiday to Lake Como, Italy
2 Night Holiday to Lake Garda, Italy
2 Night Holiday to Milan, Italy
2 Night Holiday to Naples, Italy
2 Night Holiday to Olbia, Italy
2 Night Holiday to Palermo, Italy
2 Night Holiday to Pisa, Italy
2 Night Holiday to Puglia, Italy
2 Night Holiday to Rimini, Italy
2 Night Holiday to Rome, Italy
2 Night Holiday to Sicily, Italy
2 Night Holiday to Sorrento, Italy
2 Night Holiday to Trieste, Italy
2 Night Holiday to Turin, Italy
2 Night Holiday to Venetian Riviera, Italy
2 Night Holiday to Venice, Italy
2 Night Holiday to Verona, Italy
2 Night Holiday to Venetian Riveria, Italy
2 Night Holiday to Olbia, Sorrento, Italy
2 Night Holiday to Salerno, Italy
2 Night Holiday to Trapani, Sicily, Italy
2 Night Holiday to Catania, Sicily, Italy
2 Night Holiday to Riga, Latvia
2 Night Holiday to Vilnius, Lithuania
2 Night Holiday to Luxembourg, Luxembourg
2 Night Holiday to St Pauls Bay, Malta
2 Night Holiday to Malta, Malta
2 Night Holiday to Monte Carlo, Monaco
2 Night Holiday to Montenegro, Montenegro
2 Night Holiday to Podgorica, Montenegro
2 Night Holiday to Agadir, Morocco
2 Night Holiday to Fez, Morocco
2 Night Holiday to Marrakech, Morocco
2 Night Holiday to Essaouira, Morocco
2 Night Holiday to Amsterdam, Netherlands
2 Night Holiday to Eindhoven, Netherlands
2 Night Holiday to Rotterdam, Netherlands
2 Night Holiday to Oslo, Norway
2 Night Holiday to Gdansk, Poland
2 Night Holiday to Katowice, Poland
2 Night Holiday to Krakow, Poland
2 Night Holiday to Lublin, Poland
2 Night Holiday to Poznan, Poland
2 Night Holiday to Warsaw, Poland
2 Night Holiday to Lisbon, Portugal
2 Night Holiday to Madeira, Portugal
2 Night Holiday to Porto, Portugal
2 Night Holiday to Algarve, Portugal
2 Night Holiday to Bucharest, Romania
2 Night Holiday to Bratislava, Slovakia
2 Night Holiday to Alicante, Spain
2 Night Holiday to Barcelona, Spain
2 Night Holiday to Bilbao, Spain
2 Night Holiday to Costa Almeria, Spain
2 Night Holiday to Costa Blanca, Spain
2 Night Holiday to Costa Brava, Spain
2 Night Holiday to Costa Del Sol, Spain
2 Night Holiday to Costa Dorada, Spain
2 Night Holiday to Girona, Spain
2 Night Holiday to Ibiza, Spain
2 Night Holiday to Madrid, Spain
2 Night Holiday to Malaga, Spain
2 Night Holiday to Mallorca, Spain
2 Night Holiday to Palma, Spain
2 Night Holiday to Salou, Spain
2 Night Holiday to Santander, Spain
2 Night Holiday to Seville, Spain
2 Night Holiday to Valencia, Spain
2 Night Holiday to Vigo, Spain
2 Night Holiday to Bilboa, Spain
2 Night Holiday to Granada, Spain
2 Night Holiday to Almeria, Spain
2 Night Holiday to Gothenburg, Sweden
2 Night Holiday to Stockholm, Sweden
2 Night Holiday to Hammamet, Tunisia
2 Night Holiday to Bodrum, Turkey
2 Night Holiday to Dalaman, Turkey
Holiday destinations will be allocated to each customer based on their travel preferences including departure date and departure airport within the tier level drawn. This is based on the redemption information provided by the customer. Customers could be allocated any destination listed within the tier level. Duration varies depending on tier allocated.
Once customers have been advised of their holiday destination, they will not be entitled to a refund on the basis they do not wish to travel to the destination drawn. From time to time where possible the holiday provider will offer an alternative destination, however this is not always available and customers should be willing to travel to the destination drawn. Any offer of an alternative destination will always be at the discretion of the holiday provider and will always be the same tier of the destination drawn. Customers will be able to change their destination for an additional fee.
Tier 1 and 2 hotels listed are subject to availability. Hotel images may not be as pictured.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination within the same tier of the destination drawn.
Holidays booked by the holiday provider (C) are financially protected by the ATOL scheme. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Further Terms & Conditions
The below terms and conditions is applicable for all purchases of the Mystery Holiday deal.
For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time. The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter or holiday provider) or rescheduled to dates not within the travel dates listed above. The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider. The holiday must be booked within 24 hours of being informed of your holiday destination, holidays that are not booked within this period may be subject to changes or fees.
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination. Passports must be valid for travel with a minimum of six months on the date of departure from the UK when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider.
It is the responsibility of the customer to inform the holiday provider of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination. Particular attention should be given to the travel advice.
https://www.gov.uk/foreign-travel-advice
In the event the customers holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the customers holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter and any additional purchases from the holiday provider. Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the customers holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 2 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider (C) will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where a customers hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. All Family Mystery Holiday vouchers are automatically redeemed on the day of the draw. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By entering the mystery holiday draw, you agree the holiday provider may contact you via email, phone, and mail in connection with the holiday draw in accordance with Wowchers privacy policy.
By entering the mystery holiday draw, you agree that Travelodeal may contact you via email, phone, and mail in connection with the holiday draw in accordance with Wowchers privacy policy.
Social Media Competition T&Cs
https://www.wowcher.co.uk/page/mystery-holiday-reveal-tcs.html