Mystery Holiday Terms & Conditions
Mystery Holiday is operated by Wowcher Limited, and a Tour Operator licence issued by the IAA.
Mystery Holiday deal offers the customer a chance to purchase a holiday from €129pp to an unknown destination.
Definitions
In these terms and conditions:
'Mystery Holiday' refers to the deal customer has purchased to receive a holiday to an unknown destination including flights and accommodation.
'Holiday promoter' refers to Wowcher Limited, Unit 1-2, 19A Fortress Grove, London, NW5 2HD.
'Holiday provider' refers to the IAA tour operator indicated on the Mystery Holiday deal purchased.
'Order' refers to the total number of vouchers purchased by one customer in the same name.
Opening & Closing Dates
Mystery Holiday is open for voucher purchase via Wowcher & Living Social's website (www.wowcher.ie/www.livingsocia.ie).
Mystery Holiday will close as indicated on the deal.
Purchasing Mystery Holiday
Mystery Holiday is open to Irish residents aged 18 years or over.
By purchasing the Mystery Holiday customers are deemed to accept and are bound by the terms and conditions of the holiday promoter and holiday provider.
Mystery Holiday is based on two adults sharing, and therefore customers must purchase two vouchers to qualify for the €129pp, €139pp or €169pp rate advertised.
Customers are welcome to purchase a single voucher however a single supplement fee will be advised at the time of booking with the holiday provider.
Customers are also welcome to purchase three or more vouchers however may be charged a supplement for larger rooms. Costs will be confirmed at the time of booking.
Passengers travelling under the age of 18 must be accompanied by an adult (18 years or over).
There is no maximum number of vouchers that any one person may obtain.
How to purchase the Mystery Holiday
To purchase the Mystery Holiday customers can visit the link below, select preferred travel dates, and number of vouchers (passengers) they would like to purchase. Customers can also purchase via the app.
TBC
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers as soon as possible using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 28 days of purchase date will not be entitled to a refund.
Mystery Holiday Destination Notification
Mystery Holiday destinations (outlined below) are allocated based on customers preferred travel dates, as provided by the customer within the redemption process.
Every order made online or through the app, subject to eligibility and compliance with all applicable terms and conditions, will receive one holiday from the list of holidays outlined further below.
The Mystery Holiday deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider will aim to contact all customers within 5 working days from the date and time they completed the redemption process. From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information. Customers are advised to check their voicemail and email junk folders for communication from the holiday provider. Where the holiday provider can provide evidence, they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order made online or through the app from the list of holidays outlined further below. Holidays are based on two adults sharing.
Each customer will receive hotel accommodation and return economy flights.
Airport options are grouped as follows:
Ireland: Dublin, Shannon & Cork
Northern Ireland: Belfast
During the redemption process customers can select their airport group and travel date availability will be displayed based on their selection. Customers accept that flights can be allocated from any one of the airports selected within the group.
Holidays are valid on selected flights only; further charges may apply for alternative flights. Customers can choose to adjust flights based on their own preferences however this is subject to availability and may incur an additional charge. Final costs will be provided to the customer at the final stage of booking with the holiday provider.
Due to limited flight departures, regional airports (Belfast, Shannon & Cork) have limited availability, and customer may incur a fee of up to €50pp, this is paid directly to the merchant. Cost will be confirmed with the customer at the time of booking.
Airlines included are at the sole discretion of the holiday provider. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
When booking a flight with Ryanair through this offer a verification process will be required to ensure security and compliance. This may involve submitting identification documents, face verification or other details as requested by Ryanair or partner airline. Please note that this verification process is mandatory when booking with Ryanair.
Hotel accommodation included is a minimum 3-star rating. Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges. Customers who have purchased three or more vouchers to travel on the same itinerary may incur further charges for larger occupancy rooms or additional rooms required.
Where possible the holiday provider will always try to accommodate 40 hours in resort for two-night stays and 60 hours in resort for three-night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased €129pp will travel within the following periods: 1st to 31st May 2025 and 1st to 31st October 2025.
Customers who have purchased €139pp will travel within the following periods: 1st to 30th September 2025 and 1st November until 20th December 2025.
Customers who have purchased €169pp will have the option to travel within the peak season including the following dates: 1st to 30th April 2025 and 1st to 30th June 2025.
During the redemption process customers will be able to select their preferred departure airport group location which will display a calendar of availability. Customers should be prepared to travel within the travel dates as per their purchased price outlined above. Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has purchased their Mystery holiday voucher, they must complete the redemption process to confirm their holiday booking. Once the customer enters the redemption process, they will no longer be entitled to a refund.
During the redemption process, customers will be asked to select their preferred airport departure location and travel date. After this stage customers will need to complete their passenger information as per passport. Once completed, customers will then receive their holiday destination information. Customers will also receive the opportunity to change their destination for an additional fee.
Once all these details have been confirmed, customers will be presented with a confirmation page which will then share the details provided with the merchant to book their holiday. The merchant will be in contact within 5 to 10 working days of the redemption to confirm the final details of flights and offer any opportunities to change their holiday preferences.
After the customer has confirmed their holiday with the holiday provider, they will now be subject to the holiday provider's terms and conditions. The holiday provider's terms and conditions will be issued to customers with booking confirmation.
Mystery Holiday Destinations
Possible holiday destinations include the below:
2 Night Crete Beach Break
2 Night Fuerteventura Beach Break
2 Night Corfu Beach Break
2 Night Cyprus Holiday
2 Night Turkey Beach Break
2 Night Tenerife Beach Break
2 Night Lanzarote Beach Break
2 Night Gran Canaria Beach Break
2 Night Rhodes Beach Break
2 Night Madeira City Break
2 Night Vienna City Break
2 Night Brussels City Break
2 Night Sofia, Bulgaria City Break
2 Night Zadar, Croatia Beach Escape
2 Night Prague City Break
2 Night Copenhagen City Break
2 Night Oslo City Break
2 Night Stockholm City Break
2 Night Bratislava City Break
2 Night Tallinn City Break
2 Night Paris City Break
2 Night Nice City Break
2 Night Marseille City Break
2 Night Lyon, France City Break
2 Night Bordeaux City Break
2 Night Monaco City Break
2 Night Nantes, France City Break
2 Night Toulouse, France City Break
2 Night Berlin City Break
2 Night Frankfurt City Break
2 Night Cologne City Break
2 Night Hamburg City Break
2 Night Munich City Break
2 Night Athens City Break
2 Night Budapest City Break
2 Night Rome City Break
2 Night Venice City Break
2 Night Naples City Break
2 Night Bologna City Break
2 Night Genoa, Italy City Break
2 Night Lake Garda Holiday
2 Night Lake Como Holiday
2 Night Florence City Break
2 Night Pisa City Break
2 Night Verona City Break
2 Night Milan City Break
2 Night Turin City Break
2 Night Trieste, Italy City Break
2 Night Bari, Italy Beach Escape
2 Night Riga City Break
2 Night Vilnius, Lithuania City Break
2 Night Luxembourg City Break
2 Night Agadir Beach Escape
2 Night Fez, Morocco City Break
2 Night Marrakech City Break
2 Night Amsterdam City Break
2 Night Eindhoven, Netherlands City Break
2 Night Rotterdam City Break
2 Night Krakow City Break
2 Night Warsaw City Break
2 Night Gdansk City Break
2 Night Lisbon City Break
2 Night Porto City Break
2 Night Algarve Beach Escape
2 Night Bucharest City Break
2 Night Barcelona City Break
2 Night Costa Brava Beach Escape
2 Night Costa Blanca Beach Escape
2 Night Costa Dorada Beach Escape
2 Night Costa Del Sol Beach Escape
2 Night Malaga City Break
2 Night Alicante City Break
2 Night Salou Beach Escape
2 Night Palma City Break
2 Night Seville City Break
2 Night Valencia City Break
2 Night Madrid City Break
2 Night Santander, Spain City Break
2 Night Mallorca Beach Escape
2 Night Ibiza Beach Escape
2 Night Girona, Spain City Break
2 Night Gothenburg, Sweden City Break
2 Night Sicily Beach Escape
2 Night Malta Beach Escape
2 Night Katowice, Poland City Break
2 Night Cinque Terre, Italy City Break
2 Night Lublin, Poland City Break
2 Night Poznan, Poland City Break
2 Night Brindisi, Italy Beach Escape
2 Night Sorrento, Italy Beach Escape
2 Night Zagreb, Croatia City Break
2 Night Kaunas, Lithuania City Break
2 Night Nuremberg, Germany City Break
2 Night Wroclaw, Poland City Break
2 Night Edinburgh, UK City Break
2 Night London, UK City Break
Holiday destinations will be allocated to each customer based on their travel preferences including departure date and departure airport. This is based on the redemption information provided by the customer. Customers could be allocated any destination listed. All holidays are based on 2 nights.
Once the customer has agreed to the terms and conditions and entered the redemption process for Mystery Holiday, they will not be entitled to a refund on the basis they do not wish to travel to the destination revealed. Customers will be able to change their destination for an additional fee.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination.
Holidays booked by the holiday provider are financially protected by the IAA. For more information about financial protection please visit the link below:
https://www.iaa.ie/travel-trade/consumer/booking-a-holiday---am-i-protected-
Further Terms & Conditions
The below terms and conditions are applicable for all purchases of the Mystery Holiday deal.
For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time. The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter or holiday provider) or rescheduled to dates not within the travel dates listed above. The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider.
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination. Passports must be valid for travel with a minimum of six months on the date of departure from Ireland when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider.
It is the responsibility of the customer to inform the holiday provider of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination. Particular attention should be given to the travel advice.
https://www.ireland.ie/en/dfa/overseas-travel/advice/
In the event the customer's holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the customer's holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter and any additional purchases from the holiday provider. Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the customer's holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 12 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where a customer's hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By purchasing the mystery holiday, you agree the holiday provider may contact you via email, phone, and mail in connection with your purchase in accordance with Wowcher's privacy policy.
Mystery Holiday is operated by Wowcher Limited, and a Tour Operator licence issued by the IAA.
Mystery Holiday deal offers the customer a chance to purchase a holiday from €129pp to an unknown destination.
Definitions
In these terms and conditions:
'Mystery Holiday' refers to the deal customer has purchased to receive a holiday to an unknown destination including flights and accommodation.
'Holiday promoter' refers to Wowcher Limited, Unit 1-2, 19A Fortress Grove, London, NW5 2HD.
'Holiday provider' refers to the IAA tour operator indicated on the Mystery Holiday deal purchased.
'Order' refers to the total number of vouchers purchased by one customer in the same name.
Opening & Closing Dates
Mystery Holiday is open for voucher purchase via Wowcher & Living Social's website (www.wowcher.ie/www.livingsocia.ie).
Mystery Holiday will close as indicated on the deal.
Purchasing Mystery Holiday
Mystery Holiday is open to Irish residents aged 18 years or over.
By purchasing the Mystery Holiday customers are deemed to accept and are bound by the terms and conditions of the holiday promoter and holiday provider.
Mystery Holiday is based on two adults sharing, and therefore customers must purchase two vouchers to qualify for the €129pp, €139pp or €169pp rate advertised.
Customers are welcome to purchase a single voucher however a single supplement fee will be advised at the time of booking with the holiday provider.
Customers are also welcome to purchase three or more vouchers however may be charged a supplement for larger rooms. Costs will be confirmed at the time of booking.
Passengers travelling under the age of 18 must be accompanied by an adult (18 years or over).
There is no maximum number of vouchers that any one person may obtain.
How to purchase the Mystery Holiday
To purchase the Mystery Holiday customers can visit the link below, select preferred travel dates, and number of vouchers (passengers) they would like to purchase. Customers can also purchase via the app.
TBC
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers as soon as possible using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 28 days of purchase date will not be entitled to a refund.
Mystery Holiday Destination Notification
Mystery Holiday destinations (outlined below) are allocated based on customers preferred travel dates, as provided by the customer within the redemption process.
Every order made online or through the app, subject to eligibility and compliance with all applicable terms and conditions, will receive one holiday from the list of holidays outlined further below.
The Mystery Holiday deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider will aim to contact all customers within 5 working days from the date and time they completed the redemption process. From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information. Customers are advised to check their voicemail and email junk folders for communication from the holiday provider. Where the holiday provider can provide evidence, they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order made online or through the app from the list of holidays outlined further below. Holidays are based on two adults sharing.
Each customer will receive hotel accommodation and return economy flights.
Airport options are grouped as follows:
Ireland: Dublin, Shannon & Cork
Northern Ireland: Belfast
During the redemption process customers can select their airport group and travel date availability will be displayed based on their selection. Customers accept that flights can be allocated from any one of the airports selected within the group.
Holidays are valid on selected flights only; further charges may apply for alternative flights. Customers can choose to adjust flights based on their own preferences however this is subject to availability and may incur an additional charge. Final costs will be provided to the customer at the final stage of booking with the holiday provider.
Due to limited flight departures, regional airports (Belfast, Shannon & Cork) have limited availability, and customer may incur a fee of up to €50pp, this is paid directly to the merchant. Cost will be confirmed with the customer at the time of booking.
Airlines included are at the sole discretion of the holiday provider. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
When booking a flight with Ryanair through this offer a verification process will be required to ensure security and compliance. This may involve submitting identification documents, face verification or other details as requested by Ryanair or partner airline. Please note that this verification process is mandatory when booking with Ryanair.
Hotel accommodation included is a minimum 3-star rating. Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges. Customers who have purchased three or more vouchers to travel on the same itinerary may incur further charges for larger occupancy rooms or additional rooms required.
Where possible the holiday provider will always try to accommodate 40 hours in resort for two-night stays and 60 hours in resort for three-night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased €129pp will travel within the following periods: 1st to 31st May 2025 and 1st to 31st October 2025.
Customers who have purchased €139pp will travel within the following periods: 1st to 30th September 2025 and 1st November until 20th December 2025.
Customers who have purchased €169pp will have the option to travel within the peak season including the following dates: 1st to 30th April 2025 and 1st to 30th June 2025.
During the redemption process customers will be able to select their preferred departure airport group location which will display a calendar of availability. Customers should be prepared to travel within the travel dates as per their purchased price outlined above. Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has purchased their Mystery holiday voucher, they must complete the redemption process to confirm their holiday booking. Once the customer enters the redemption process, they will no longer be entitled to a refund.
During the redemption process, customers will be asked to select their preferred airport departure location and travel date. After this stage customers will need to complete their passenger information as per passport. Once completed, customers will then receive their holiday destination information. Customers will also receive the opportunity to change their destination for an additional fee.
Once all these details have been confirmed, customers will be presented with a confirmation page which will then share the details provided with the merchant to book their holiday. The merchant will be in contact within 5 to 10 working days of the redemption to confirm the final details of flights and offer any opportunities to change their holiday preferences.
After the customer has confirmed their holiday with the holiday provider, they will now be subject to the holiday provider's terms and conditions. The holiday provider's terms and conditions will be issued to customers with booking confirmation.
Mystery Holiday Destinations
Possible holiday destinations include the below:
2 Night Crete Beach Break
2 Night Fuerteventura Beach Break
2 Night Corfu Beach Break
2 Night Cyprus Holiday
2 Night Turkey Beach Break
2 Night Tenerife Beach Break
2 Night Lanzarote Beach Break
2 Night Gran Canaria Beach Break
2 Night Rhodes Beach Break
2 Night Madeira City Break
2 Night Vienna City Break
2 Night Brussels City Break
2 Night Sofia, Bulgaria City Break
2 Night Zadar, Croatia Beach Escape
2 Night Prague City Break
2 Night Copenhagen City Break
2 Night Oslo City Break
2 Night Stockholm City Break
2 Night Bratislava City Break
2 Night Tallinn City Break
2 Night Paris City Break
2 Night Nice City Break
2 Night Marseille City Break
2 Night Lyon, France City Break
2 Night Bordeaux City Break
2 Night Monaco City Break
2 Night Nantes, France City Break
2 Night Toulouse, France City Break
2 Night Berlin City Break
2 Night Frankfurt City Break
2 Night Cologne City Break
2 Night Hamburg City Break
2 Night Munich City Break
2 Night Athens City Break
2 Night Budapest City Break
2 Night Rome City Break
2 Night Venice City Break
2 Night Naples City Break
2 Night Bologna City Break
2 Night Genoa, Italy City Break
2 Night Lake Garda Holiday
2 Night Lake Como Holiday
2 Night Florence City Break
2 Night Pisa City Break
2 Night Verona City Break
2 Night Milan City Break
2 Night Turin City Break
2 Night Trieste, Italy City Break
2 Night Bari, Italy Beach Escape
2 Night Riga City Break
2 Night Vilnius, Lithuania City Break
2 Night Luxembourg City Break
2 Night Agadir Beach Escape
2 Night Fez, Morocco City Break
2 Night Marrakech City Break
2 Night Amsterdam City Break
2 Night Eindhoven, Netherlands City Break
2 Night Rotterdam City Break
2 Night Krakow City Break
2 Night Warsaw City Break
2 Night Gdansk City Break
2 Night Lisbon City Break
2 Night Porto City Break
2 Night Algarve Beach Escape
2 Night Bucharest City Break
2 Night Barcelona City Break
2 Night Costa Brava Beach Escape
2 Night Costa Blanca Beach Escape
2 Night Costa Dorada Beach Escape
2 Night Costa Del Sol Beach Escape
2 Night Malaga City Break
2 Night Alicante City Break
2 Night Salou Beach Escape
2 Night Palma City Break
2 Night Seville City Break
2 Night Valencia City Break
2 Night Madrid City Break
2 Night Santander, Spain City Break
2 Night Mallorca Beach Escape
2 Night Ibiza Beach Escape
2 Night Girona, Spain City Break
2 Night Gothenburg, Sweden City Break
2 Night Sicily Beach Escape
2 Night Malta Beach Escape
2 Night Katowice, Poland City Break
2 Night Cinque Terre, Italy City Break
2 Night Lublin, Poland City Break
2 Night Poznan, Poland City Break
2 Night Brindisi, Italy Beach Escape
2 Night Sorrento, Italy Beach Escape
2 Night Zagreb, Croatia City Break
2 Night Kaunas, Lithuania City Break
2 Night Nuremberg, Germany City Break
2 Night Wroclaw, Poland City Break
2 Night Edinburgh, UK City Break
2 Night London, UK City Break
Holiday destinations will be allocated to each customer based on their travel preferences including departure date and departure airport. This is based on the redemption information provided by the customer. Customers could be allocated any destination listed. All holidays are based on 2 nights.
Once the customer has agreed to the terms and conditions and entered the redemption process for Mystery Holiday, they will not be entitled to a refund on the basis they do not wish to travel to the destination revealed. Customers will be able to change their destination for an additional fee.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination.
Holidays booked by the holiday provider are financially protected by the IAA. For more information about financial protection please visit the link below:
https://www.iaa.ie/travel-trade/consumer/booking-a-holiday---am-i-protected-
Further Terms & Conditions
The below terms and conditions are applicable for all purchases of the Mystery Holiday deal.
For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time. The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter or holiday provider) or rescheduled to dates not within the travel dates listed above. The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider.
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination. Passports must be valid for travel with a minimum of six months on the date of departure from Ireland when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider.
It is the responsibility of the customer to inform the holiday provider of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination. Particular attention should be given to the travel advice.
https://www.ireland.ie/en/dfa/overseas-travel/advice/
In the event the customer's holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the customer's holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter and any additional purchases from the holiday provider. Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the customer's holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 12 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where a customer's hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By purchasing the mystery holiday, you agree the holiday provider may contact you via email, phone, and mail in connection with your purchase in accordance with Wowcher's privacy policy.